What do you want to improve?

Have an FAQ page or answer questions in context

A FAQ page can help add value to your website. However, many business owners believe customer questions shouldn’t be accumulated and organized, rather they should be addressed and pre-emptively answered by placing into practice a modified user experience that answers the question before it’s asked.

When dealing with a complex interface or product, FAQs might be needed to save time and effort spent responding to emails and/or customer-service calls. A systematic way of answering similar questions can save money and provides customer confidence in your offerings.

Previous Avoid ‘Sign up’ or ‘Purchase’ for your CTA
Next Verify any claims with citations or references

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