What do you want to improve?

Use live chat, and display it in the bottom right corner

Live chat is becoming more common as a customer support channel.

Zendesk’s latest report found that ‘in Q1 2015, live chat led all other channels in customer satisfaction at 92%’.

A Forrester study from 2010 found that ‘many online consumers want help from a live person while they are shopping online; in fact, 44% of online consumers say that having questions answered by a live person while in the middle of an online purchase is one of the most important features a website can offer.’

Companies are using live chat to solve some of the things online store businesses worry about most, like:

  • Cart abandonment
  • High traffic, high bounce rate
  • Lead generation
  • Having an unclear picture of the target audience
Next Provide the familiar basics and remain consistent throughout the site

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